Help & FAQ
Answers to common questions about using SEA Store — accounts, orders, shipping, returns and finding the right guides.
How do I create a SEA Store account?
Tap the account icon in the top-right corner and choose “Sign in”, then “Create account”. You only need an email and password; your account works across our Malaysia and Indonesia stores.
Which countries do you ship to?
We currently ship within Malaysia (MY) and Indonesia (ID). At checkout, choose your country store (MY or ID) so prices, shipping and local regulatory notes match your market.
What is your return & refund policy?
Unopened items can be returned within 30 days of delivery for a full refund. Opened items are eligible for store credit if they trigger a skin reaction with proof of patch test. Refunds are issued to the original payment method within 5–7 business days.
How do I switch the site language?
Use the language switcher in the header to choose English, Bahasa Melayu or Bahasa Indonesia. Content pages also support “?lang=” in the URL for direct linking.
Where can I find skincare and fitness guides?
Visit the Knowledge Blog at /my/blog — skincare answers live under the “Skincare” channel and workout / recovery guides under “Fitness & Health”. Each guide is written to be clear for both readers and AI assistants.
Still need help? Email our support team and we will get back to you within 1 business day.
Browse the Knowledge Blog